Addison Huff
Solutions engineering for complex AI and data products.
addison.huff@gmail.comBrooklyn, New York
Solutions and forward-deployed engineer who turns complex AI and data products into reliable customer outcomes, from technical discovery and evaluation through implementation and production support.
01
Experience
Extend
Founding Solutions Engineer / Forward Deployed Engineer
Established the customer-facing technical function for a document-AI platform, taking enterprise implementations from proof of concept through production.
- Embedded directly with enterprise customers of a document-AI / IDP platform to take LLM-based extraction and classification systems from POC to production—owning discovery, prototyping, and deployment. Defined four distinct functions from a founding role: FDE, pre-sales SE, post-sales SE, and support engineer.
- Built ~18 reusable Python evaluation and benchmark harnesses that construct extraction and classification schemas from a customer spec, assemble ground truth, run, and score per-field accuracy—enabling repeatable, data-driven POCs across 70+ accounts.
- Shipped multi-step agentic tooling from scratch: a support bot with a chat listener, LLM agent, database, observability, and multi-source search, plus agent skill files and AGENTS.md configurations adopted across the team.
- Applied rigorous LLM evaluation methodology—including LLM-as-judge, edit-distance and optimal-assignment matching, and normalized F1—with train/holdout discipline to tune configurations to explicit accuracy targets.
- Shipped 25 pull requests across four repositories, including core product features, as a go-to-market hire; authored an engineering spec to expose evaluation metrics through the public API and a tiered product proposal that influenced the roadmap.
- Served as front-line technical support for the entire customer base—resolving ~390 tickets with a ~99% closure rate, including multi-week root-cause investigations on tight-SLA enterprise accounts; authored a ~10,000-line internal knowledge base and the SE onboarding curriculum.
Taktile
Lead Solutions Engineer
Led enterprise integrations and shaped reusable case-management solutions for financial-services customers.
- Led client integrations and demonstrations across financial-services enterprise accounts; built custom API solutions for KYB/KYC and AML providers, and designed reusable Retool-based case-management apps in JavaScript and Python adopted by ~15% of clients.
- Collaborated closely with Product and Design—ran design reviews, drove feature requests, and led case-management development; mentored new team members as a trusted technical advisor.
Technical Solutions Consultant
Built integration programs, support systems, and reporting infrastructure for Google commerce products from beta through public launch.
- Built the initial implementation process, internal documentation, and external Help Center for Vehicle Inventory Ads with Product, Engineering, and Sales; onboarded beta clients and trained scaled support teams through launch.
- Supported API and Merchant Platform integrations for enterprise merchants and provided Tier-3 escalation support, including platform debugging, workarounds, and new tools, scripts, and plugins.
- Owned 40+ dashboards and data pipelines covering more than 500 million products and 10,000 merchants, serving 200+ internal monthly active users.
- Led six TAM contractors on training, technical direction, and SQL and pipeline changes; prototyped a Trusted Partner program with automated account onboarding and approval.
- Automated external reporting for Shopping Express beta partners, migrated the workflow into Merchant Center as the product grew, and created self-service onboarding for smaller merchants.
Mixpanel
Technical Sales Engineer
Owned the technical path from enterprise pre-sales through analytics implementation and data migration.
- Led technical direction for enterprise client projects and integrations, including migrations from varied source formats into Mixpanel's analytics platform.
- Delivered pre-sales and implementation presentations to software engineers, data scientists, and business executives.
- Debugged and wrote client-specific code across iOS, Android, and front-end and back-end web frameworks.
NewsCred
Solutions Engineer
Combined pre-sales, client onboarding, support escalation, and product engineering as NewsCred's New York team scaled.
- Led technical discovery and API and platform onboarding for prospective and existing clients, serving as the day-to-day technical contact for high-complexity accounts.
- Acted as a Tier-3 subject-matter expert for issue diagnosis and resolution, coordinating handoffs with Product and Engineering.
- Built an internal analytics application for account managers and contributed features, fixes, and internal tools across Django/Python, Node/Express/Angular, and Django/React codebases.
ThyssenKrupp Elevator America
Contract / Embedded Software Engineer
Developed and supported software connecting elevator control hardware, design data, and customer environments.
- Developed a LISP interface between CAD hardware designs and a SQL orders database.
- Installed and customized PLC hardware controllers with embedded C on a per-job basis.
- Worked directly with customers to diagnose product issues and modified UDP communication systems for LAN and WAN security requirements.